Romo Support
Questions, problems or ideas — we read every message. Write to [email protected] and we will get back to you, usually within two working days.
Frequently asked questions
How does Romo build my plan?
When you set up Romo you tell it your goal, how many days a week you can train, how long a session can be, where you train and what equipment you have, and any injuries to work around. Romo builds an eight-week plan from those answers. Tell Romo how a session went or how you feel, and it adjusts.
Can I change today's workout?
Yes. On Train, tap Start training and pick a different focus, swap a move, add one or remove one. At home or at the gym, Romo picks moves for the equipment you have.
How does the meal scan work?
Take a photo of your plate or pick one from your library. Romo estimates the food, the portions, the calories, protein, carbs and fat, and shows them so you can check and correct them before you save the meal. Estimates are approximate; you can always enter a meal by hand.
What does Romo, the AI coach, know about me?
Your plan and today's session, and a summary of your recent meals, steps, water, sleep, weight and workouts, so every answer fits your day. Read the Privacy Policy to see exactly what is sent and how it is processed.
How do I connect Apple Health?
Romo asks while you set it up. If you skipped it, open Steps or Sleep in Romo and tap Connect. To change what Romo can read or write later, open the Health app › your profile › Apps › Romo. Steps, water, weight and sleep can also be entered by hand.
Steps or sleep are missing.
Check that Romo is allowed to read Steps and Sleep in the Health app, and that your iPhone or Apple Watch has synced with Health. Sleep comes from a sleep tracker or the sleep schedule on your iPhone or Apple Watch.
How do I add a friend?
Pick a username on your profile, then search for your friend's username, scan their code or share yours. To remove a friend, open Friends and choose Remove friend. To report someone, write to us.
How do I delete my account and data?
In Romo, open Settings › Account › Delete Account. This removes your account and the data stored in it, including your meal photos.
Is Romo medical advice?
No. Romo gives general fitness and nutrition guidance. Talk to a doctor before starting a new exercise or diet program.
Contact
Email: [email protected]