iTravel

iTravel Support

Questions, problems or ideas — we read every message. Write to the contact address on iTravel's App Store page and we will get back to you, usually within two working days.

Frequently asked questions

How does iTravel detect my trips?

iTravel uses your iPhone's location to notice when you arrive in a new country or city, and stamps it for you. It works by car, train and plane, with no check-ins.

Which location permission should I choose?

Choose "Always" so iTravel can notice arrivals while the app is closed. With "While Using the App", new places are detected only when you open iTravel. You can change this at any time in iOS Settings › iTravel › Location.

A trip is missing. What can I do?

If location access was off or your phone was switched off, a stay can be missed. Tap + on Home to add a past trip from a photo, a boarding pass or ticket, or by hand.

How do I restore my Premium purchase?

Open any Premium screen in iTravel and tap Restore. Make sure you are signed in with the same Apple Account you used to subscribe.

How do I cancel my subscription?

Subscriptions are managed by Apple: open iOS Settings › your name › Subscriptions › iTravel. You keep Premium until the end of the period you have paid for.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

How do I delete my account and data?

In iTravel, open Settings › Account › Delete Account. This removes your account and the data stored in it.

Is my data private?

Yes. We do not sell your data or use it for advertising. Read the full Privacy Policy for details of what is collected and why.

Contact

Email: the contact address on iTravel's App Store page